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Find answers about training, billing, and using Tripath day to day.
Frequently Asked Questions
Getting Started
When will Tripath be available?
We're currently in development and planning to launch in 2026. Join our waitlist to be notified as soon as the app is available for download.
What platforms will Tripath support?
Tripath will be available on both iOS (iPhone and iPad) and Android devices. You'll be able to download it from the App Store and Google Play Store.
Do I need experience with triathlons to use Tripath?
No! Tripath is designed for everyone from complete beginners to experienced triathletes. Our onboarding process assesses your current fitness level and creates a plan that matches where you are right now.
What information do I need to provide?
We'll ask for your target race distance and date, current fitness abilities (recent run time, swim pace, bike FTP or estimate), and your weekly training availability. This takes about 5 minutes to complete.
Training Plans
What race distances does Tripath support?
Tripath currently supports Sprint (750m/20km/5km), Olympic (1.5km/40km/10km), Half Ironman (1.9km/90km/21.1km), and Full Ironman (3.8km/180km/42.2km) training plans.
How far in advance should I start my training plan?
More time is usually better: 12 to 16 weeks for Sprint, 16 to 20 weeks for Olympic, 20 to 24 weeks for Half Ironman, and 24 to 32 weeks for Full Ironman. If your race is closer, Tripath still builds the strongest plan it can from the time you have.
Can I adjust my plan if my schedule changes?
Yes! Your training availability is flexible. If your schedule changes, you can update your weekly availability and your plan will adapt accordingly (Premium feature).
What if I miss a workout?
Life happens! Missing a single workout isn't a disaster. Focus on hitting your key sessions (long runs, hard interval workouts). Recovery days can be skipped without major impact. For Premium users, you can request plan adjustments if you've missed multiple key sessions.
How does Tripath calculate my training paces?
Tripath uses your recent benchmark efforts and race results to set workout targets that match your current fitness, so each session feels purposeful instead of random.
Account & Billing
How does pricing work?
Tripath offers a 7-day trial on the Monthly plan. After the trial, Monthly renews at $14.99/month unless you cancel. If you train year-round, Annual is $129.99/year for the best value.
Can I use Tripath on multiple devices?
Yes. Sign in on your phone, tablet, or another device and pick up your plan where you left off.
How do I cancel my subscription?
Subscriptions are managed through your app store account (Apple or Google). You can cancel anytime and will retain access through the end of your current billing period.
How do I delete my account?
Open the Manage screen in the app and choose Delete Account. This permanently removes your Tripath profile, synced training data, and local Tripath data on that device. If you subscribed through Apple or Google, cancel any active subscription separately in your store settings.
What's your refund policy?
Refunds are handled through your app store's refund policy. Generally, you can request a refund within 7 days of purchase. Contact Apple or Google support for specific refund requests.
Using Tripath
Does Tripath work offline?
Yes. If your connection drops, your current training plan is still there when you need it.
Does Tripath integrate with other apps or services?
External integrations may be added over time, but at launch you should expect to manage your training directly inside Tripath.
How is my data protected?
We use reasonable safeguards to protect your account and training data, and we do not sell your personal training information. You can delete your account from the Manage screen in the app at any time, and you can contact privacy@tripathapp.com for access or privacy requests.
What are the minimum device requirements?
iOS: iPhone running iOS 14 or later. Android: Devices running Android 10 or later. The app works on both phones and tablets.
Still Have Questions?
Can't find what you're looking for? Send us a message and we'll get back to you within 24 hours.
Or reach out directly:
support@tripathapp.com